KleanFloBetterclean Services

Phase one priority

Notifications

Use this page to recognise the main notification messages, understand what they mean, and take the right next action.

Working rule Notifications tell you what changed. My to-do list is the action inbox. Check both when dealing with live work, holidays, or absence cover. Open My to-do list
HolidayApprove or reject
AbsenceFind cover
Not startedFollow up
Not finishedCheck safety
Staff appConfirm work

Phase one priorities

Holiday approvalApprove or reject holiday and check whether cover is needed. Absence coverReact quickly to sickness, escalations, and return-to-work actions. Shift not startedShown as a missing check-in alert. Follow up immediately. Shift not finishedShown as a missing check-out alert. Check safety and timesheets. Staff schedulesStaff may receive job scheduled or reassigned work notifications.

Holiday Messages

Use these when staff request leave or a holiday decision changes.

Holiday request pending approval

{Staff name} requested holiday from {start date} to {end date}. Please accept or reject the request.

Action: open Holiday admin, check cover, then approve or reject.
Holiday request approved

Your holiday request for {date range} was approved. Note: {manager note} may be added.

Action: staff should check the approved dates.
Holiday request rejected

Your holiday request for {date range} was rejected. Note: {manager note} may be added.

Action: staff should read the note and speak to the supervisor if needed.
Holiday request cancelled

Your holiday request for {date range} was cancelled. Note: {manager note} may be added.

Action: confirm whether the staff member is expected to work.

Absence Cover Messages

These need fast review because work may need reallocating.

Sickness absence reported

{Staff name} reported sickness from {date}. Optional context may include quote or customer details.

Action: open Absence cover planner and reallocate affected work.
Absence escalation alert

Examples: {count} sickness absences in the last {days} days; Single sickness absence exceeds {days} days; Repeated Friday/Monday absence pattern detected.

Action: review the staff absence record and follow the company absence process.
Return-to-work interview overdue

RTW interview overdue for {Staff name}. Return date {date}.

Action: complete the return-to-work process.
Holiday approved / Absence approved

Your holiday or absence from {date range} has been approved.

Action: staff should check the dates are correct.

Live Work Messages

These are the most urgent day-to-day notifications.

Missing shift check-in alert

{Staff name} has not checked in for {customer} ({site}). Planned start time: {time}. Please follow up.

Means: shift not started. Action: check Today's Plan, contact the staff member or supervisor, and arrange cover if required.
Missing shift check-out alert

{Staff name} has not checked out for {customer} ({site}). Planned start time: {time}. Please check whether they need support or forgot to check out.

Means: shift not finished. Action: check the staff member is safe, then review Today's Plan and Timesheets.

Staff Schedule Messages

These help cleaners know when work has been assigned or changed.

Job scheduled

You have a job scheduled for {day, date} at {time} for {customer} ({site}).

Action: staff should open the staff app and check the job details.
Work reassigned to you

You have been assigned a shift scheduled for {day, date} at {time}.

Action: staff should review the shift and contact the supervisor if unexpected.
New shift assigned

You have been assigned a new shift for {customer} on {date}. For multiple shifts, the message says to check the KleanFlo app for the shift dates.

Action: staff should check the app; office users should confirm Schedules and Today's Plan are correct.

First response checklist

  1. Holiday message: decide whether the leave can be approved and whether any scheduled work needs cover.
  2. Absence message: open Absence cover planner and check cover-required work.
  3. Missing check-in: treat it as a shift not started alert and contact the staff member or supervisor.
  4. Missing check-out: treat it as a shift not finished alert and confirm whether the staff member is safe, still working, or forgot to check out.
  5. Staff schedule message: confirm the staff member can see the work in the app and that Today's Plan is correct.

Where to go next

My to-do listToday's PlanTimesheet reviewAbsence & coverDaily tasks and timesheetsSupport questions